312 Order now at 800-321-0235 Please call or go online to confirm current prices APO & FPO ADDRESS SHIPPING APO & FPO orders must be shipped by US Mail with all shipping charges paid by the customer. Hazardous, ORM-D, vaccines & other items requiring refrigeration are unable to be shipped to APO & FPO addresses through US Mail. TIME IN-TRANSIT The time in-transit of FedEx Ground is based on your delivery address distance from our Massillon, Ohio headquarters. The TIME IN-TRANSIT MAP on page 314 will give you an estimate of your order’s time in-transit. Please note, Ground delivers Monday through Friday and some areas on Saturday (ask for details) Holidays and weekends are not included as a delivery day. PAYMENT BY CREDIT CARD MasterCard Visa Discover AMEX Please have your credit card number, expiration date and security code (from the back of your card) handy when you call. If faxing or mailing your order, please clearly print your credit card number & expiration date, as well as including the cardholder’s signature on the ORDER FORM. Please note, your “sold to” address must match your credit card billing address. Orders paid with credit card will be charged when your order is shipped. Special Orders will be charged when the order is placed. PAYMENT BY CHECK To place an order using money order, check or gift certificate, simply include a copy of your order (or a note) along with your payment to: PBS Animal Health 2780 Richville Drive SE Massillon, Ohio 44646 Please be sure all checks include a contact phone number. For orders placed with personal or business checks, we reserve the right to delay shipment until your check clears our bank. Orders are shipped when payment is received. All returned checks will be assessed a $30* NSF fee. *subject to change without notice PAYMENT BY ELECTRONIC FUNDS TRANSFER (EFT) Allows you the opportunity to have funds electronically withdrawn from your bank account based on your purchases. Once you have completed and submitted the EFT authorization FORM, the bank electronically transfers the exact amount to us for payment. It’s that easy and convenient – no checks, money orders or credit card numbers to give us when you order. If sufficient funds are not available at time of EFT, a $30* NSF fee will be charged. *subject to change without notice The convenient EFT authorization FORM is found online (see Printable Forms > Electronic Funds Transfer Form) or ask us for details. If you have any additional questions or comments about paying by EFT, please call us. It’s a quick, easy, hassle-free and secure way to pay. Ordering Information STATE EXCLUSIONS Due to varying state laws, some items may not be permitted to be shipped to some states. You will be notified of State Exclusions when you place your order. REPORTING DAMAGES, ERRORS OR SHORTAGES We take great pride in picking and packing your order so you receive the products you ordered in excellent condition. In the unlikely event your shipment arrives damaged or you find an error or shortage in your shipment, please notify us within 3 business days of delivery. For damages, please keep all products in the original box with original packing materials to allow us to file a claim with the carrier. Failure to do so will result in a delay of the carrier’s investigation. Credit or replacement products will not be issued until the carrier completes their investigation. Emailing pictures of the damage to us at [email protected] may also help expedite the claim. SPECIAL ORDERS You can special order various products indicated in the catalog as SPECIAL ORDER. Please take extra time in ordering to assure that your SPECIAL ORDER is exactly as you want it, because SPECIAL ORDERS are non-returnable. All SPECIAL ORDERS require prepayment in full. Extra charges may apply. BACKORDERS Our priority is to keep products in stock for fast ship- ment. However, at times, a product may be unavailable from a manufacturer, or for some reason, may be out of stock in our warehouse. Our apologies if this occurs. If substitutions are available, you will be notified when you place your order. We reserve the right to cancel or limit backorders as necessary. PRICES Prices shown in this catalog reflect pricing available at the time of printing. To confirm current prices and the most up-to-the-minute promotions available, please visit our website or call us. We reserve the right to limit quantities. We reserve the right to correct any prices printed in error by notifying the customer of any price error prior to shipment of the order. The customer will be given the opportunity of paying the corrected price or canceling the order. All Policies, Prices & Terms are subject to change without notice. Here’s Your Guide To Ordering & Services FAST SAME DAY SHIPPING FREE SHIPPING* For orders shipped Ground within the Continental USA. For estimated time in-transit, please see map on page 314. ON YOUR QUALIFYING $75+ ORDER *NOT INCLUDED: • FOB items • Drop-Ship items • Special Order items • Air shipping charges ORDERS SHIPPED OUTSIDE THE CONTINENTAL USA (AK, GU, MP, HI, Puerto Rico and the U.S. Virgin Islands) Orders must be shipped via 1-DAY AIR, 2-DAY AIR or USPS Priority Mail with all charges paid by the customer. You can rely on our fast and friendly ship- ping department! Orders received Monday through Friday, are shipped that same day from Massillon, Ohio. Your order is normally shipped Ground, best way, or as you have specified when ordering. Orders containing prescription items may require additional processing time. Please allow extra time for products drop-shipped from the manufacturer. Shipping charges are based on whether or not you have any FOB items, the destination of each shipment (in rela- tionship to our Massillon, Ohio warehouse), and how your order will be shipped. Please see FOB Rate Chart on page 314 for more details on FOB weights and rates. ATTENTION FARMERS: SALES TAX EXEMPTION CERTIFICATE REQUEST Please be advised that due to the U.S. Supreme Court case South Dakota v. Wayfair Inc., we are required to collect sales tax on all taxable sales in states where we have sales tax nexus (also called “sufficient physical presence” or “economic connection”). What does this mean to you? If you have not done so, please forward your Sales Tax Exemption Certificate to us promptly at [email protected], or fax to 330-830-2762. You may also mail it to us at PBS Animal Health, 2780 Richville Drive SE, Massillon, OH 44646, Attn: Exemption Certificate. Blank Sales Tax Exemption Forms are available on our website at www. pbsanimalhealth.com/a/sales-tax-exemption-forms. We accept the Multistate Tax Commission or specific State Exemption Certificates, based on your shipping location. If you have questions regarding submitting your Sales Tax Exemption Certificate, please email us at email@ pbsanimalhealth.com or call us at 800-321-0235. For additional information on the Wayfair case, please speak with your accountant. Thank you for your assistance with this request. HAZARDOUS PRODUCTS Products classified and identified as “Hazardous” require an additional Hazardous Surcharge and must be shipped Ground. Can purchase up to one (1) case of like product per hazardous surcharge. Find more information online or call in for details. ORM-D PRODUCTS Products classified and identified as “ORM-D” must be shipped Ground. SPECIAL HANDLING CHARGE Some products require a Special Handling Charge based on length over 48” or weight over 50 lbs. Please ask for details when ordering. YOUR SATISFACTION IS OUR #1 PRIORITY If for any reason you are not satisfied with your purchase, just send the unopened, unused item(s) back to us within 30 days of receipt for a credit, refund or replacement, whichever you prefer. Please remember that vaccines, other biologicals and items requiring refrigeration are non-returnable. Items sold under special circumstances, special orders and drop-ship products are non-returnable. State law prohibits the return of prescription items. Due to Department of Transportation shipping requirements, Hazardous and ORMD products are non-returnable. Your return will be promptly processed & completed. Returns received after 30 days, or in less than new condition, are subject to a $15.00 Restocking Fee. Shipping Charges are not refundable. YOUR RETURN IS AS SIMPLE & EASY AS 1-2-3 1. Simply call for your Return Authorization, fill out the return section on the back of your yellow packing slip, and tell us the reason for your return. 2. Make copies of both sides of your yellow packing slip and return form for your records. Enclose the original yellow packing slip with your returned merchandise. 3. Pack the item(s) in a shipping box with packing mate- rials and send back to us. Remember to include all original pieces of the item or set in order to receive a credit, refund of the purchase price or replacement. Please send package within 30 days of receipt to: PBS Animal Health Attn: RETURNS 2780 Richville Drive SE Massillon, Ohio 44646 SAVE BIG with CASE PRICING on qualifying products when you: Buy by the CASE CUSTOMER CARE For knowledgeable, friendly customer care: Call 800-321-0235 Monday-Friday 7:00 am-6:00 pm Eastern Time Fax 330-830-2762 – 24/7 Secure, Online Ordering – 24/7 pbsanimalhealth.com Email us at: [email protected] • Hazardous charges • Special Handling charges • APO & FPO addresses VACCINE SHIPPING Vaccine orders received Friday through Sunday are shipped in the order they are received beginning on the following Monday (excludes Monday holidays). Find more Vaccine Shipping details on page 34. Saturday delivery may be available. Ask for details! WARNING: California Residents – Proposition 65 Items identified with this symbol are products that can expose you to chemicals which are known to the State of California to cause cancer, birth defects or other reproductive harm. Please visit https://www.p65warnings.ca.gov for more information. For up-to-date California Proposition 65 Warning Label information, provided to us from our product manufactur- ers, please visit our website at pbsanimalhealth.com for the most current information we have available. We will update our website as manufacturers notify us with their California Proposition 65 Warning Label information. Any questions, please contact us at 800-321-0235 or [email protected]. CALIFORNIA PROPOSITION 65 ORDERS UNDER $75 For total product orders under $75 (excluding all other charges), please add an $11.95 Shipping Charge. SAVE BIG! FREE FREIGHT! Ask us how to get FREE FREIGHT! You’ll be glad you did! CALL NOW! Available at PBS Animal Health Questions? Ask us, we can help.
